Monday, July 14, 2014

Internet Etiquette: Netiquette: The New Age of Customer Etiquette



Why do I say in my title the new age of customer etiquette?  It should be obvious, most of our shopping and interaction with others is no longer in person.  Our kids don't know the meaning of face to face communication skills.
Happily, I have come to the point in my business that I have found it necessary to set up my own internet etiquette for my business clients and customers.  That means I'm growing and dealing with more and more people online and in the community!
And, now part of my growth is branching out to host local events in the community.  It will make things run much smoother if I have my own list of Markets of Sunshine 'Do's and Don'ts' Etiquette.  Unlike, the ones you'll find on Etsy (Do's and Don'ts list) Ebay and other shopping/selling sites mine will be short and sweet.  If you don't agree with them then you won't be accepted as a client and you won't last as a customer.
The old rule that the customer is always right is a lie.  The customer is not always right, nor is the owner always right.  The age of buying and returning items at will has long been abused by people for decades.
In this modern world of throw away, walk away and run away very few know the real meaning of Etiquette.  When I Google the term internet etiquette I found that there is no book that has been published that answers this question to anyone's satisfaction.  So, my solution to this problem is make my own client & customer etiquette Do's and Don'ts list.  A code of conduct so to speak.
Unlike, many other companies, my list starts with the Golden Rule that Jesus stated over 2,000 years ago at Matthew 7: 12 "All things, therefore, that you want men to do to you, you also must do to them.+ This, in fact, is what the Law and the Prophets mean". and , (not just my own personal opinion.)
Matthew 5:43-47  “You heard that it was said: ‘You must love your neighbor+and hate your enemy.’ 44 However, I say to you: Continue to love your enemies+ and to pray for those who persecute you,+ 45 so that you may prove yourselves sons of your Father who is in the heavens,+ since he makes his sun rise on both the wicked and the good and makes it rain on both the righteous and the unrighteous.+46 For if you love those loving you, what reward do you have?+Are not also the tax collectors doing the same thing? 47 And if you greet your brothers only, what extraordinary thing are you doing? Are not also the people of the nations doing the same thing?
I had to make a brief statement on my Facebook page last week due to unprofessional behavior I have been encountering for years from my business clients and associates.  The list can be found on my Advertise With Us page for clients and on the Vendor Classified page for customers to read and agree to when they deal with Markets of Sunshine in any way.
If you want your business to run more smoothly, why not make your own list of customer and business etiquette do's and don'ts and see how much better things work this year!  When people know where you stand, and have a set of rules to follow, things will turn out better for everyone in the end.

RECIPE CORNER
Vegan Coleslaw - Ingredients needed are quick and simple.  Organic cabbage shredded and you can add optional vegetables such as shredded carrot, zucchini, broccoli, onion etc...Vegan mayonnaise and your favorite pickle juice (about 3 tablespoons).  Coat the shredded vegetables with as much mayo as needed with a sprinkle of sea salt.  Start with the 3 tablespoons of pickle juice and add more if needed to taste.  You can top with a sprinkle of pepper and stir well.  I like to also add a little organic dill spice which makes it extra yummy!  Serve on top of your favorite shredded meat for a yummy sandwich or on the side with your favorite BBQ meat. Enjoy!
Event Corner
Markets of Sunshine hosts a number of events and our first community event is coming up on August 30, 2014.  Located at Dr. Munchies 921 Town Center Dr. Orange City, FL Time: 12-4 p.m.
Visit us and shop with local reps from a variety of well known companies such as Avon, Beauty Control, Origami Owl, Pure Romance, South Hill Design, Sunshine Photography, Tealightful and more!  The first 50 shoppers will receive a goodie bag (swag bag) filled with samples from all of our vendors.  Mark your calendar and come with your friends for a really fun family day!
We also offer our goodie bags as party favors.  Visit our Vendor Classified page for prices and to contact us for your next special party or occasion.

Sending You Sunshine,

    Marsha